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Featured Questions and Answers

Q: I received an email that my TrueLog logs are ready for download. Internet Explorer keeps timing out. What can I do.


TrueLogs are best downloaded with an FTP program. FileZillla is a free program we recommend. Install the FTP client from

Q: I do not understand a couple log type acronyms on your web site. Please explain: "REST" "DNML" Thanks. If you have a complete glossary that would be even better.


There is a complete glossary of MJ Log Definitions at

Q: I have received an order of LogSleuth Logs on DVD. How do I use the logs?

  • Insert Disk #1 of the Log Image Order
  • Open LogSleuth
  • Select Admin | Load MJ Well Definitions from the menu
  • Browse to the CD - DVD, and load the .ls4 file
  • View the logs with the MJ generated project under Log Purchases - Log Updates, or
  • Create your own Project under the Project Folders, and search in the wells.
Q: I receive an OLE exception error and LogSleuth will not start when I first installed it.


On Windows 7, 8 and 10 right click on the LogSleuth shortcut and select 'Run as Administrator' . You only need to do this the first time.

Q: How do I use LogSleuth logs in another software program?


Products like Petra, NeuraSection, NeuraLog, geoSCOUT, KINGDOM, GeoWebWorks and numerous others can access LogSleuth directly to obtain logs. LogSleuth can also export logs as industry standard image files with registrations which you can import into your product.

Q: In LogSleuth how do I get data like TD, KB, tops and event data on to the logs?


You can import this data from many sources, or you can enter the data or pick the tops and events yourself.

Q: Does LogSleuth run on Windows 10?


LogSleuth will run on 32 and 64 bit Windows 7, 8 and 10   . If you do not have a current install , contact MJ and we will provide one.

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